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# Crash: Com Error in QuickBooks Desktop

##### by Intuit• Updated 1 year ago

Learn how to fix Crash: Com error in QuickBooks Desktop for Windows.

While you open, work, or send forms in your QuickBooks, you may get this error message: Crash: Com Error. Don't worry, we can help. Try these solutions in order. If the error still occurs, follow the next one.

## Solution 1: Update QuickBooks

This issue has been resolved in the latest release of QuickBooks. Update to the [**latest release**](https://community.intuit.com/oicms/L7qUzlW1k_US_en_US).

## Solution 2: Update Microsoft Outlook

1. In Microsoft Outlook, go to **File**.
2. Select **Office Account**, then **Update Options**.
3. Select **Update Now**.

## Solution 3: Set up Microsoft Outlook as the default mail app

1. Go to **Control Panel**, then **Programs**.
2. Select **Default Programs**.
3. Select **Set your default programs**, then **Mail**.
4. Select **Outlook**.

## Solution 4: Add an email account to Microsoft Outlook

1. In Microsoft Outlook, go to **File**.
2. Select **Info**, then **Add Account** to start setup.
3. Enter the email address you want to add, then **Next**.
4. Wait for Microsoft Outlook to select the server, then **Connect**.
5. Enter the password you use for the email address and then **OK**.
6. Select **OK** to complete the setup.

If QuickBooks is unable to find Microsoft Outlook, follow these to see if it's one of the email options:

1. Open QuickBooks.
2. Go to **Edit**, then **Preferences**.
3. Select **Send Forms**.
4. Select **My Preferences**.
   **Note**: If you can't see Microsoft Outlook, you may need to restart your computer and [**repair QuickBooks**](https://community.intuit.com/oicms/L23h6tWLR_US_en_US). You may also need to create a new [**Windows user profile**](https://support.microsoft.com/en-us/help/13951/windows-create-user-account#create-user-account=windows-8).

## Solution 5: Toggle mail settings

1. Go to **Control panel**, then **User Account.**
2. Select **Mail**, then **Microsoft Outlook**.
3. Under Profile, select **Show Profile**.
4. Select **Outlook**.
5. If **Always use this profile** is already selected, select **Prompt for a profile to be used**, then **Apply**.
6. Select **Always use this profile**.
7. Select **Apply**, then **OK**.

## Solution 6: Create a new Microsoft Outlook email profile

1. Close Microsoft Outlook.
2. Go to **Control Panel**, then **User Account**.
3. Select **Mail**.
4. In the Mail Setup window, select **Show Profiles**, then **Add**.
5. In the Profile Name field, enter the name.
6. Select **OK**.
7. Follow the on-screen instructions to add an email account.
8. Select **Apply**, then **OK**.
   **Note**: This doesn’t delete the existing Outlook Profile.

## Solution 7: Run QuickBooks in compatibility mode

1. Right-click QuickBooks on your desktop, select **Properties**.
2. On the Compatibility tab, select **Run this program in compatibility mode for**.
3. From the dropdown, select **Windows 7**.
4. Select the **Run this program as an administrator** checkbox.
5. Select **Apply**, then **OK**.

## Solution 8: Add a Windows admin user

1. Create Windows user with Administrator rights.
2. Log on to Windows with the new User.
3. Re-open QuickBooks.