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# Error -6094, 0 (6010, 2) An error occurred when QuickBooks tried to start the database

##### by Intuit•1• Updated 3 years ago

Security program updates cause the following error when opening QuickBooks Desktop

## An error occurred when QuickBooks tried to start the database server that manages access to the QuickBooks company file. Error (-6094,0)

This error usually happens because of anti-virus programs such as PC Tools Internet Security, AVG Anti-Virus, and SpyHunter Malware blocking QuickBooks.

|     |     |
| --- | --- |
|  | **Note:** The information about third party security programs in this article is limited. Consult your anti-virus provider for detailed and updated steps if necessary. |

Perform these troubleshooting steps to resolve the issue:

1. Ensure your anti-virus software is on the latest update.
2. Restore **qbdmgr.exe** and **qbdmgrN.exe** from the virus vault or quarantine.
3. Prevent QuickBooks Desktop Directory from being scanned by adding exceptions on your anti-virus software.

### PC Tools Internet Security

To restore "infections" that have been quarantined:
1. From the **Settings** menu, select **Quarantine**.
2. Select the necessary items to restore, then choose **Restore**.
3. Choose **Yes**, then **OK**.

To set up exception to prevent QuickBooks directory from being scanned:
1. From **PC Tools Internet Security** menu, choose **Settings**.
2. Select **Global Action List**, then choose **Add** to select the files to be excluded from scanning.
3. Choose **OK**.

### AVG Anti-Virus

To prevent QuickBooks directory from being scanned:
1. Close QuickBooks Desktop and open AVG Anti-Virus User Interface.
2. Double-click **Resident Shield** and choose **Manage Exceptions**.
3. Select **Add Path**, then add the path _C:\Program Files\Intuit_.

**NOTE:** If QuickBooks is installed in a different folder, add that folder path.
4. Choose **OK** and **Save Changes**.

**NOTE:** It may be necessary to restore all QuickBooks file that AVG Anti-Virus quarantined.

To check if any of the QuickBooks files are quarantined:
1. Open AVG Anti-Virus User Interface, then select **History**.
2. Choose **Virus Vault** and locate any QuickBooks files that have been quarantined.

**Example:** qb.exe, qbw32.exe, qbdbmgr.exe, qbdbmgrn.exe
3. Select the necessary files, then choose **Restore** and **Close**.
4. Open QuickBooks Desktop.

To check for renamed files in the installation Directory
1. Close QuickBooks Desktop.
2. Check **C:\Program Files\Intuit\QuickBooks** folder for any files in the install directory that were renamed.

**Example:** QBDBMGRN\_AVG\_RESTORED
3. Rename the file back to the original name.

**Example** qbdbmgrn.exe
4. Open QuickBooks Desktop.

### SpyHunter Malware Software

- Follow the steps in this [**SpyHunter article**](https://www.enigmasoftware.com/support/why-is-spyhunter-blocking-your-applications/) to remove QuickBooks from the blocked processes.
4. [**Repair QuickBooks Desktop**](https://community.intuit.com/content/p_na_na_gl_cas_na_article:L23h6tWLR_US_en_US).